MediCommerce

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case study

Clearing a Five Month Backlog and Bringing AR Back Under Control for a Large Family Physician Group

Clearing a Five Month Backlog and Bringing AR Back Under Control for a Large Family Physician Group Home / Case studies / Provider Clearing a Five Month Backlog and Bringing AR Back Under Control for a Large Family Physician Group How MediCommerce rebuilt payment posting, added benefits verification, and cut 180+ AR from 9 percent to 3 percent for a two location, 18 provider group Payment Posting The Backlog When the Change Healthcare clearinghouse outage hit, this client was left with a five month backlog in payment posting, and every week it sat unresolved meant more cash that had already been collected but not yet reflected anywhere in the books. The Fix MediCommerce onboarded a full time resource in June 2024 dedicated to working down the backlog. As the volume of unposted payments became clear, a second full time resource joined in mid July 2024, and together the two worked through five and a half months of backlogged postings by mid November 2024. 4,706 checks totaling $2,870,320 cleared from the backlog, covering 143,569 CPT lines across 30,602 encounters Once the backlog was clear, payment posting settled into a steady monthly rhythm of 865 checks, $412,000 in payments, 9,405 CPT lines, and 4,626 encounters, posted on time every month going forward. Benefits Verification MediCommerce added benefits verification to the client’s operations in December 2024. The team now verifies an average of 180 visits per day across two locations and eighteen providers, totaling roughly 3,600 verifications every month, giving the front office confidence in coverage before the patient ever reaches the chair. AR and Denials Follow Up The Problem The billing agency handling AR before MediCommerce had a habit of writing off balances rather than working them, with no real reporting to show the client’s management what was actually happening in AR. Pending claims went unfollowed for long stretches, global issues went unreported, and the AR balance climbed steadily across every aging bucket with no one accountable for turning it around. The Turnaround MediCommerce took over denials follow up in May 2025 with two full time resources and immediately worked through a three month backlog of denied claims. Once the backlog was current, those same two team members shifted to also cover AR aging, balancing denial work with proactive follow up. Denials are now worked within a three day turnaround from the day they are captured. 180+ AR aging reduced from 9 percent to 3 percent since MediCommerce took over MediCommerce now delivers a monthly AR dashboard to the client’s management team, laying out the AR trend, recurring global issues, denial patterns, and production numbers in one place. As the client’s CFO put it in a recent meeting, “our AR have never been such in control in the past.” Ready to stop chasing claims and credentials on your own? Book Your 15 mins Discovery Call

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Provider Credentialing & Contracting Services in Texas

Provider Credentialing & Contracting Services in Texas Home / Blog / Provider Credentialing & Contracting Services in Texas Provider Credentialing & Contracting Services in Texas: Helping Healthcare Providers Join Insurance Networks Starting a healthcare practice in Texas involves more than providing quality patient care. Providers must complete important administrative steps before they can work with insurance companies and receive reimbursements. Provider Credentialing & Contracting Services in Texas help doctors, clinics, and healthcare organizations complete these processes smoothly and avoid delays. Starting a healthcare practice in Texas involves more than providing quality patient care. Providers must complete important administrative steps before they can work with insurance companies and receive reimbursements. Provider Credentialing & Contracting Services in Texas help doctors, clinics, and healthcare organizations complete these processes smoothly and avoid delays.   Credentialing verifies a provider’s qualifications, licenses, education, training, and professional background before approval by insurance networks. Contracting focuses on creating agreements with payers so providers can become part of insurance networks and offer covered services to patients. Why Provider Credentialing Is Important for Texas Healthcare Providers Many healthcare providers struggle with paperwork, payer requirements, and application follow-ups during the credentialing process. A small mistake or missing document can delay approval and affect the ability to see insured patients. Professional Provider Credentialing Services in Texas help manage applications, verify documents, maintain provider information, and communicate with insurance companies. This allows healthcare professionals to spend more time focusing on patient care instead of handling complex administrative work. Texas also uses standardized credentialing requirements for certain healthcare organizations, including hospitals, HMOs, and PPOs. Following the correct application process helps providers avoid unnecessary delays. What Is Included in Provider Credentialing Services? A reliable credentialing partner can assist with different steps of the enrollment process, including: Provider application preparation License and certification verification Education and training verification CAQH profile management Insurance payer enrollment support Document collection and review Credential renewal tracking These services help ensure that provider information remains accurate and updated for insurance networks. How Contracting Services Help Healthcare Practices After credentialing approval, providers need proper payer contracts to become in-network healthcare providers. Contracting involves reviewing agreements, understanding reimbursement terms, and completing necessary documentation with insurance companies. Provider Contracting Services in Texas help healthcare practices negotiate agreements, manage payer communication, and maintain strong relationships with insurance networks. A well-managed contract can support smoother billing processes and better financial planning. Benefits of Working With Credentialing Experts Managing credentialing and contracting internally can take valuable time and resources. Professional support helps healthcare providers: Reduce administrative workload Avoid application errors Improve payer enrollment efficiency Maintain updated provider records Start receiving insurance payments faster For new practices and established healthcare organizations, having the right support makes the credentialing process easier to manage. Choose Reliable Provider Credentialing & Contracting Services in Texas Healthcare providers need accurate documentation, proper payer connections, and timely approvals to grow their practice. Provider Credentialing & Contracting Services in Texas provide the support needed to complete these important processes with confidence. Whether you are opening a new practice, adding providers, or expanding insurance network participation, professional credentialing and contracting assistance can help you manage requirements effectively and focus on delivering quality healthcare services.

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Benefits Verification / Prior Authorization Services

Benefits Verification / Prior Authorization Services in Health Care Home / Blog / Prior Authorization Services in Health Care Benefits Verification / Prior Authorization Services in Health Care What is Benefits Verification? Benefits verification is the process of checking a patient’s insurance coverage before medical services are provided. It helps healthcare providers understand what services are covered, what portion will be paid by insurance, and what amount the patient may need to pay. This step ensures transparency and avoids billing issues later. What is Prior Authorization? Prior authorization is a requirement from insurance companies where approval must be obtained before certain medical procedures, tests, or treatments are performed. Without this approval, insurance claims may be denied, even if the treatment is necessary. Importance of Verification and Authorization A proper verification and authorization process helps reduce claim rejections and payment delays. It ensures that patients are aware of their financial responsibility in advance and that providers receive timely approvals for treatments. This improves the overall efficiency of the billing cycle. Conclusion Benefits verification and prior authorization are essential steps in the medical billing process. When handled correctly, they help healthcare providers deliver smooth patient care while maintaining financial stability and reducing unnecessary delays. Benefits for Healthcare Providers Accurate benefits verification and prior authorization support healthcare organizations by: Reducing claim denials Improving cash flow Saving administrative time Enhancing patient satisfaction Ensuring compliance with insurance rules

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Medical Billing Services for Healthcare Providers

Medical Billing Services for Healthcare Providers Home / Blog / Medical Billing Services for Healthcare Providers Medical Billing Services for Healthcare Providers Introduction to Medical Billing Medical billing plays a key role in the smooth financial operation of hospitals, clinics, and healthcare practices. It is the process of translating healthcare services into billing claims and ensuring proper reimbursement from insurance companies or patients. Accurate billing helps healthcare providers maintain steady revenue flow while focusing more on patient care. Importance of Accurate Billing Process A well-managed medical billing system reduces errors, claim rejections, and payment delays. It involves tasks such as patient registration, insurance verification, coding of medical procedures, claim submission, and follow-ups with insurance companies. When these processes are handled correctly, healthcare organizations can avoid financial losses and improve operational efficiency. Benefits of Outsourcing Medical Billing Outsourcing medical billing services has become a popular choice for many healthcare providers. It allows clinics and hospitals to reduce administrative workload and ensure compliance with changing insurance regulations. Professional billing teams use updated software and coding standards to improve accuracy and speed in claim processing. Conclusion Overall, medical billing is not just about payments, it is about maintaining a strong financial backbone for healthcare services. A reliable billing process supports better patient care, improved cash flow, and long-term growth for medical institutions.

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